We offer a variety of latest electronic devices, including smartphones, laptops, headphones, and smartwatches.

We are based in Dubai, UAE, and ship all our products directly from here to customers across Angola.

You can reach our customer support team via contact@zelaprime.com or through the contact form on our website.

We accept various secure payment methods, including Visa, Mastercard, PayPal, Mobile Money with Multicaixa.

Please contact us within 2 hours if you need to cancel or change your order. We'll do our best to accommodate your request if your order hasn't already been processed.

Absolutely! Your security is our top priority. All payment transactions and personal details are handled securely, and we ensure your information is protected and confidential.

If an item is out of stock, it will typically be indicated on the product page. You can often sign up to receive an email notification when the item is back in stock.

Once you place your order, you'll receive an order confirmation email. We will then process your order, prepare it for shipment, and you'll receive another email with tracking information once your order is on its way.

After placing your order, you’ll see a payment button on the Thank You page.

1. Click the Pay with Multicaixa button
2. You’ll be taken to the secure EMIS payment page
3. Enter your phone number
4. You’ll receive a payment request in your Multicaixa app (you may also receive an SMS notification)
5. Open your Multicaixa app and approve the payment
   

Once the payment is approved, your order will be confirmed.

You’ll also receive the payment link by email, so you can return to it if you close the page by mistake.

No problem.

Check your email — we automatically send you the Multicaixa payment link in your order confirmation after you place your order.

You can also find the payment button in your order details page within your account.

Use either option to complete your payment while the link is still active.

Multicaixa payment links are time-limited for security reasons.

If your link has expired:

• Go back to your order confirmation email
• Or go to your account and find your order
  

You’ll find an active payment button in both places to complete your payment.

Once you open the EMIS payment page, the link is active for about 1 minute.

Please complete the payment as soon as possible to avoid expiration.

If it expires, you can reopen the payment link from your email or order page.

The payment request is sent directly to your Multicaixa app.

In some cases, you may also receive an SMS notification.

Please open your app to view and approve the payment.

You may not always receive an SMS, and that’s normal.

The payment request is sent to your Multicaixa app.

Open your app and check for a pending payment request.

If you don’t see it, make sure you entered the correct phone number and try again.

Yes! We offer free shipping on qualifying orders above Kz 498.000 to Angola.

At the moment we only deliver Luanda, Soyo, Viana, Benguela, Cabinda, Lobito, and Namibe.

Orders typically arrive within 3-5 business days after being shipped from our warehouse in Dubai. We'll always keep you updated with tracking information so you know exactly when your package will reach your doorstep in Angola.

No. All import duties and taxes for orders shipped to Angola are covered by us. The price you see at checkout is the final price you pay, with no additional fees upon delivery.

Yes, most of our electronics come with a manufacturer's warranty. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact us for specific warranty information.

Due to logistical complexities and costs associated with international shipping,

Currently, we do not accept returns on orders shipped to Angola. We encourage our customers in Angola to carefully review product descriptions and contact us with any questions before placing an order. For information on how we handle damaged or defective items, please see our full Returns & Refunds page.